IBM scheduled Off Campus Drive 2019 |2018-2019 Batch|Project Trainee,Technical Support Associate| BE/ B.Tech – CSE/ EEE/ E&C,MECH,EEE,Any Degree |Across India| Last date: Asap

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IBM scheduled Off Campus Drive 2019 |2018-2019 Batch|Technical Support Associate| BE/ B.Tech – CSE/ EEE/ E&C,MECH,EEE,Any Degree |Across India| Last date: Asap

Posting Type MNC
Company IBM
Position Technical Support Associate,Project Trainee
No. of Vacancies
Job Type Full-time
Industry IT
Job Location Across India
Experience Freshers
Salary Best in Industry
Education BE/B.Tech/Any Degree
Published Date 4th july-2019
Last Date ASAP

Job Details:

Eligibility Criteria:

  • Any Bachelor Degree.
  • Minimum 0 to 2 years of experience in Technical Support role.

Skills Required:

  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Roles and Responsibilities:

  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.
  • Provide remote infrastructure support delivery and performing problem cause analysis
    Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.

Job Description:

  • As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
  • If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
  • And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Application Links: Click Here

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