Capgemini Off Campus Drive 2019 | Freshers-Service Desk | 2018 Batch | Any degree/BA/ / MCA…etc | Across India


Capgemini Off Campus Drive 2019 | Freshers-Service Desk | 2018 Batch | Any degree/BE/ B.Tech / MCA | Across India

Posting Type MNC
Company capgemini
Position Service Desk
No. of Vacancies 100
Job Type Full-time
Industry IT
Job Location across india
Experience Freshers
Salary INR 2 to 2.5 LPA
Education Any degree/BE/ B.Tech / MCA
Published Date 6-april-2019
Last Date ASAP

Job Details:

Eligibility Criteria:

      • Qualification – Any degree
      • Candidates must be graduating in 2018.
      • 10th,12th & Graduation – 55% & Above
      • Should have no gaps in education
      • Should have excellent communication and English speaking skills
      • Should have good interpersonal skills and ability to perform under pressure
      • Basic computing skills
      • Candidates must be open to relocate to any location and work in night shifts
      • Candidates must be available to join immediately
      • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension.

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Interview Locations: Bengaluru / Bangalore, Chennai, Delhi, Mumbai, Pune

Application Link: Click Here

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