Freshers job alert |Amazon Off Campus Drive | Freshers |B.Sc/ BCA/ BE/ B.Tech/ M.Tech/ MCA/ MSc | 2017- 2019 Batch | Bangalore

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Freshers job alert |Amazon Off Campus Drive | Freshers |B.Sc/ BCA/ BE/ B.Tech/ M.Tech/ MCA/ MSc | 2017- 2019 Batch | Bangalore

Posting Type MNC
Company amazon
Position Support Associate
No. of Vacancies
Job Type Full-time
Industry IT
Job Location Chennai
Experience Freshers
Salary INR 3 LPA
Education B.Sc/BCA / BE/B.Tech /M.Tech/ MCA / MSc
Published Date 13-August-2019
Last Date ASAP

Job Details:

Eligibility Criteria:

  • Candidates should complete B.Sc, BCA, B.E degree.
  • Strong in both written and verbal English.
    A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
    Good familiarity with the Windows desktop environment and use of Word, Excel, Firefox etc. are required.
    Flexibility and Interest to do repetitive tasks is required
    High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.

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Preferred Qualifications:

  • Candidates should complete the degree in B.E, B.Tech, M. Tech, MCA, M.Sc.
  • Basic knowledge on Linux commands and Command Line interface would be an added advantage.
  • Good communication skills.

key responsibilities :

1.Gain understanding of Alexa Communications services, product features, and internal operational processes.
2.Follow SOPs to troubleshoot incoming tickets, identify root causes, and provide fast resolution.
3.Document and escalate software/service defects to development teams.
4. Perform trend-analysis and identify common pain points.
5.Develop and maintain SOPs and Runbooks for debugging common customer scenarios.
6.Improve support processes, communication (e.g., calendar, templates), and metrics (e.g., productivity, time to resolution , etc).

Apply Link: Click Here.

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