IBM Recruitment 2019 | Technical Support Associate| BE/ B.Tech | Freshers(0-2Years) | Bangalore / Hyderabad| Last Date:ASAP

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IBM Recruitment 2019 | Technical Support Associate | BE/ B.Tech| |Freshers(0-2Years) | Bangalore| Last Date:ASAP.

Posting Type MNC
Company IBM
Position Technical Support Associate
No. of Vacancies
Job Type Full-time
Industry IT
Job Location Bangalore
Experience Freshers
Salary Best in industry
Education BE/B.Tech
Published Date 14-January-2019
Last Date ASAP

Job Details:

Eligibility Criteria:

  • Bachelor’s Degree (B.E/B.Tech)
  • 0 to 2 years of experience with good communication skills
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to listen to and work with customers in real-time to resolve issues.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Job Description:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

Application Link:Bangalore  Click Here

                            Hyderabad Click here

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