Microsoft Recruitment 2018 | Support Engineer | 2015-2017 Batch | BE/ B.Tech/ ME/ M.Tech | Bangalore | November 2018

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Microsoft Recruitment 2018 | Support Engineer | 2015-2017 Batch | BE/ B.Tech/ ME/ M.Tech | Bangalore | November 2018

Posting Type MNC
Company Microsoft
Position Support Engineer
No. of Vacancies Multiple
Job Type Full-time
Industry IT
Job Location Bangalore
Experience 1-3
Salary Best in Industry
Education BE/ B.Tech/ ME/ M.Tech
Published Date 6th November 2018
Drive Date ASAP

Job Details:

Eligibility Criteria:

qualification: Must have a degree in Computer Science Engineering.

Experience Required: 1 – 3 Years.

Job Description:

  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
  • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line.  Frequently, these problems will not only be technically complex but will be politically charged situations requiring the highest level of customer skill.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices with team members.  Act as a technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in-depth” technical training to other engineers.
  • Write complex technical articles and sample programs for a knowledge base.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

How to Apply:

Interested and eligible candidates can apply for this drive by following the link given below.

Application Link: Click Here

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